Personal Data Protection Notice

Last Updated: September 2026

  • Introduction
  • Cover360 ("we", "us", or "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia. This notice explains how we collect, use, disclose, and protect your personal information.
  • Personal Data We Collect
  • We may collect the following types of personal data:
  • Identity Information: Name, NRIC/Passport number, date of birth
  • Contact Information: Phone number, email address, residential address
  • Vehicle Information: Vehicle registration number, make, model, year, engine capacity
  • Insurance Information: Current insurance provider, policy details, no-claims discount (NCD) information
  • Road Tax Information: Expiry dates, renewal history
  • Payment Information: Banking details for payment processing
  • Communications: Records of your interactions with us via phone, email, or chat
  • How We Use Your Personal Data
  • We collect and process your personal data for the following purposes:
  • Processing insurance and road tax renewal services
  • Verifying your identity and vehicle ownership
  • Communicating with you regarding your requests and services
  • Sending renewal reminders and important notifications
  • Processing payments and maintaining transaction records
  • Improving our services and customer experience
  • Complying with legal and regulatory requirements
  • Preventing fraud and unauthorized activities
  • Disclosure of Personal Data
  • We may disclose your personal data to:
  • Insurance Companies: To obtain quotations and process insurance policies
  • Road Transport Department (JPJ): For road tax renewal purposes
  • Legal Authorities: When required by law or to protect our rights
  • Third-Party Service Providers:
  • We engage the following service providers who may process your personal data on our behalf:
  • Cloud Database (Singapore): Database hosting, file storage, and authentication services
  • Lovable AI: Document analysis and data extraction for policy information
  • PDF.co: PDF generation and document processing

International Data Transfers: Some of our service providers process data in Singapore. We ensure adequate safeguards through standard contractual clauses and data protection agreements.

We ensure that all third parties handle your data in compliance with PDPA and maintain appropriate security measures. All service providers are bound by confidentiality obligations and data processing agreements.

  • Your Rights Under PDPA
  • Under the Personal Data Protection Act 2010, you have the right to:
    • Access: Request access to your personal data we hold
    • Correction: Request correction of inaccurate or incomplete data
    • Withdrawal: Withdraw consent for processing (subject to legal obligations)
    • Limitation: Limit the processing of your personal data in certain circumstances

    To exercise these rights, please contact us using the details provided below.

Contact Us

  • 256-bit SSL Encryption
  • 256-bit SSL Encryption is the highest level of security used by banks and financial institutions. It means all data you submit (personal details, IC numbers, vehicle information) is scrambled into an unreadable format during transmission. Even if intercepted, your information remains completely secure and private.
  • PDPA Compliance
  • We strictly comply with Malaysia's Personal Data Protection Act (PDPA). Your personal information is only used for insurance quotation purposes and never shared with third parties without your consent.
  • Secure Data Storage
  • Your data is stored in secure, encrypted databases with multiple layers of protection. We use industry-leading security practices to ensure your information stays safe 24/7.

Frequently Asked Questions

Find answers to common questions about our services

We offer both conventional and takaful insurance options to cater to all our customers' needs.

At Cover360 we only offer our customers comprehensive vehicle insurance coverage at the moment.

Yes, this Internet-based service is available 24 hours a day, 7 days a week.

With Cover360, you can customize your insurance quotation in less than 2 minutes by choosing your preferred insurer, sum insured, and add-on coverage. Furthermore, you can renew your vehicle's road tax immediately when you purchase insurance coverage.

The essential details required for the renewal process are the Vehicle Registration Number, NRIC, Postcode and Marital Status.

You can renew your road tax and insurance up to sixty (60) days before its expiry.

Your road tax will be delivered to your doorstep within 1 – 2 working days.

During the renewal process, JPJ online service will check for any outstanding summons and/or blacklist records. It is recommended that you make payment for all your outstanding traffic offences to avoid any disruption in road tax renewal. In the event that your car is blacklisted in the system, you will not be able to renew your road tax.

Several add-ons are available, including windscreen damage, car audio and accessories damage, natural disasters damage, strike/riot damage, passenger liability claims, workshop compensation time, and complimentary car usage in case of theft or accident. Please note that not every insurance package will include all of these add-ons.

After a successful transaction, you will receive two (2) emails containing the invoice and e-policy. If you did not receive any email confirmation, please contact us for immediate assistance.

Customers will receive their policy via their registered email address within 24 hours, provided there are no processing delays. In most cases, customers can expect to receive their policy within just 1 hour after completing their insurance renewal.

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